Since the advent of public healthcare assistance in the United States, designing, implementing, and sustaining a comprehensive program that benefits everyone involved has proven to be a monumental challenge. Participants expect quality care and ease of use. Taxpayers demand accountability and value. Legislators anticipate transparency and constituent satisfaction. And governments require compliance and cost containment.
Rising healthcare costs and the Affordable Care Act (ACA) have muddied the waters a bit, prompting states to discover new ways to cut costs, streamline delivery, and enhance data collection while at the same time ensuring participant engagement, enhanced assistance, and better outcomes. However, designing a viable solution that works with existing technology and systems is one thing; ensuring stakeholder approval is another.
The answer is to transform participants from beneficiaries to consumers. The solution is to borrow a successful model from the private sector and fine-tune it for the public arena. The result is an enhanced engagement that leads participants to making better health and financial decisions that ultimately benefit and satisfy participants, taxpayers, legislators, and governments.
Read more in EngagePoint’s whitepaper on public-program HSAs. EngagePoint HSA WhitePaper